I’ve changed my mind and want to return it

If you are unhappy with your purchase you can receive a full refund if returned within 14 days of receipt of the product, the watch does not show any usage signs and it is returned in it's original package with all accessories*. Returns can be arranged via our online return process. Once your goods are back at our warehouse, your refund will be processed. Please allow 7-14 days for the refund to reach your account.

Damaged or faulty product

Please call our support team on the below number for your region to determine the fault before proceeding with the returns process.

Under our warranty you are entitled to a free of charge repair, replacement or discount for defective product for up to 24 months from the date of purchase. This may be longer per your local consumer laws.

If you're having trouble with your new product or believe it is defective, please first call our freephone number for technical support:


New York 8am - 6pm

London 1pm-11pm

Switzerland 2pm-12 midnight

Romania 3pm-1am

Toll-Free Number

USA/Canada 1-800-371-3405

United Kingdom 0-808-234-8663

Switzerland 0800-080-777

Romania 0-808-360-155

They can help you determine if it’s truly defective. In many cases the product is not faulty and a simple setting on the Vector App or your mobile phone can fix the problem. If you have already called then follow our Return Authorisation process for step by step instructions.

*Please note that you can still return a watch that has been used, however, per our Terms and Conditions of Supply we are permitted to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.